Refund & Cancellation Policy
At Shree Ram Exports, customer satisfaction is our top priority. We follow a transparent and fair refund and cancellation policy to ensure a smooth shopping experience.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order.
- Once the order is processed or shipped, cancellation will not be accepted.
- To cancel an order, please contact our support team with your order ID.
Refund Policy
- Refunds are applicable only in case of:
- Damaged products
- Manufacturing defects
- Incorrect items delivered
- Requests must be raised within 48 hours of receiving the product.
- The product must be unused, unwashed, and in original packaging with tags intact.
- After verification and approval, the refund will be processed.
Refund Method & Timeline
- Refunds will be issued to the original payment method.
- Processing time: 7–10 business days after approval.
- Shipping charges (if any) are non-refundable.
Non-Refundable Items
- Customized or made-to-order products
- Clearance sale items
- Products damaged due to improper use
Exchange Policy
- Exchanges are allowed only for size or color issues, subject to stock availability.
- Exchange requests must be made within 48 hours of delivery.
International Orders
- Refunds or returns for international orders are handled case-by-case.
- Customs duties, taxes, and shipping costs are non-refundable.
